Contact us

SHIPPING POLICY

DOMESTIC

Postage and Packing prices are shown next to each product.  For standard items, unless otherwise stated, postage will be within 3-5 working days.  Made to order or customised items will take longer, depending on order books.  Please get in touch to find out current waiting times.

 

We use Royal Mail signed for delivery as standard.  This costs a little more, but ensures greater security for your item.  Other shipping options are available.  Please enquire for a quote.

 

Payment must be made in full and have cleared before the item is shipped. If you are having any issues with Payment please do not hesitate to contact me and I will assist you in any way that I can.

 

If your order is a gift going directly to the recipient, I can include a personal message card from you for no extra charge. If you would like this service please let me know what you would like me to write (to fit on a postcard) in the "Note to GennywrenSilver" during checkout.

Items are shipped wrapped in tissue paper in a cardboard kraft gift box wrapped in packing paper, and placed in a sturdy padded envelope.

 

INTERNATIONAL

Unfortunately I am unable to post to customers outside the United Kingdom at this time.

 

 

 

TERMS & CONDITIONS

Gennywren Silver is located in the United Kingdom, Europe and operates in accordance with UK and European law.

 

If you are unhappy with your order for any reason please contact me within 5 working days of receiving your item(s). I will do my best to resolve the problem quickly.  Refunds and exchanges are considered on a case-by-case basis. 

 

Please check information for personalised or made to order items carefully as mistakes cannot be rectified.

 

C U S T O M - O R D E R S

I love custom orders! Custom pieces vary in price, depending on the size and complexity of the design. Please feel free to contact me with your needs and I look forward to working with you on your one of a kind design.

My jewellery is unsuitable for young children as it necessarily comprises small components that could pose a choking hazard.